Daniel Collins
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Articles
Recent activity by Daniel Collins-
Word, Excel, or PowerPoint won't open, or a file is locked or can't be found
These steps fix most problems with Microsoft Office apps and files. The app won't open or keeps crashing Restart your computer.Open the app in safe mode: hold Ctrl while opening it, then select Yes...
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An app icon or desktop shortcut is missing, or I want to add one
You can find any installed app and pin it to your taskbar or Start menu. You can also add shortcuts to websites you use often. Find an app and pin it Press the Windows key and type the app's name.R...
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I'm getting pop-ups, notifications, or a warning that my computer is infected
Most pop-ups come from websites you allowed to send notifications. A pop-up that says your computer is infected and tells you to call a number is a scam. A pop-up says your computer is infected or ...
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My computer shows a blue screen, won't start Windows, or beeps with an error
If your computer crashes to a blue screen, won't start Windows, or shows a hardware error, these steps help you get working or give IT what it needs. Blue screen: "Your device ran into a problem" T...
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There's no sound from my computer or speakers
If you can't hear anything from your computer, the sound is usually going to a different device or is muted. Try these steps Select the speaker icon near the clock and make sure the volume is up an...
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How do I request a loaner laptop or a replacement computer?
IT provides loaner laptops for short-term needs and replaces computers based on age and condition. Request a loaner laptop Submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new at le...
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How do I request IT equipment like cables, adapters, headsets, or a docking station?
Submit a ticket to request computer accessories and equipment. Including the right details helps IT send the correct item the first time. What to include in your request What you need (for example,...
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I'm moving to a new desk, office, or building. What do I need to do?
Tell IT before you move so your computer, phone, and network connection work in your new location. Before you move Submit a ticket at least 5 business days before your move date. Include: Your name...
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My badge isn't working at the copier, or I lost my badge
Some copiers use your county ID badge to sign you in or release your print jobs. Here's what to do if your badge doesn't work. Your badge isn't recognized at the copier Hold your badge flat against...
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How do I take a screenshot to send to the Help Desk?
A screenshot of an error message helps the Help Desk fix your problem faster. Take a screenshot Press Windows key + Shift + S.Drag to select the part of the screen you want (or choose full screen a...