How do I take a screenshot to send to the Help Desk?

A screenshot of an error message helps the Help Desk fix your problem faster.

Take a screenshot

1. Press Windows key + Shift + S.
2. Drag to select the part of the screen you want (or choose full screen at the top).
3. The screenshot is copied. Paste it (Ctrl + V) into an email or ticket reply.

Other ways

• Press Print Screen (PrtSc) to copy the whole screen.
• Open the Snipping Tool app to save the screenshot as a file.
• If your computer won't start or is frozen, take a photo of the screen with your phone.

Snipping Tool isn't working

Restart your computer and try again. If it still doesn't open, use Print Screen instead and submit a ticket.

Important: Before sending a screenshot, make sure it doesn't show passwords or client information.