How do I request a loaner laptop or a replacement computer?

IT provides loaner laptops for short-term needs and replaces computers based on age and condition.

Request a loaner laptop

Submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new at least 3 business days before you need it. Include:

• Who will use it (for an intern or temporary worker, confirm their account has been set up).
• The start and end dates you need it.
• What they need to do (for example, which applications, printers, or shared drives).
• Your supervisor's approval.

Return loaners to IT by the end date. Save any files to OneDrive or a shared drive first, because loaners are wiped when they're returned.

My computer is old or needs replacing

• IT replaces computers on a schedule based on age. If your computer is scheduled, IT will contact you to set a time.
• If your computer is damaged, very slow, or failing now, submit a ticket describing the problem. IT will repair or replace it.
• Want to know when your computer is due? Submit a ticket with your computer name.

Getting ready for a replacement

1. Save your files to OneDrive, SharePoint, or a shared drive. Files saved only on the old computer may not be moved.
2. Make a list of the programs, printers, and shortcuts you use.
3. Save your browser favorites: sign in to Microsoft Edge with your county account so they sync.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your computer name, dates needed, and who will use the device.