Daniel Collins

Union County IT – Ticket Handling Quick ReferenceDesk-reference summary of the full Ticket Handling & Status Workflow SOGTicket Lifecycle ChecklistTicket created (portal / email / phone / walk-in /...

You can reset your county (Microsoft/network) password yourself, any time, from any computer or phone. You'll need the phone you use with Microsoft Authenticator or the phone number you registered....

If you know your current password and want to change it (for example, after a password expiration notice or a security alert), you can change it from your computer or online. From your county compu...

Microsoft Authenticator is the app that confirms it's really you when you sign in to county email, Teams, and other Microsoft apps. Here's how to fix common problems. I'm not getting the sign-in re...

CrowdStrike is the county's security software. It can send you an alert when it detects a risk with your account, such as a weak, reused, or exposed password. The usual fix is to change your passwo...

NCID is the State of North Carolina's sign-in for state systems like NC FAST, NCIR, NCTracks and Path NC. It's managed separately from your county password. Forgot your NCID password or locked out ...

Most Outlook problems are fixed by checking the connection status and restarting Outlook. You can always get to your email in a browser while Outlook is being fixed. Quick fixes (try in order) Look...

County email on phones works through the Microsoft Outlook app. Teams uses the Microsoft Teams app. Set up email on your phone Install Microsoft Outlook from the App Store (iPhone) or Google Play (...

Once you've been given permission, you can add a coworker's calendar, a conference room calendar, or a shared mailbox to Outlook. Open someone's calendar In Outlook, go to the Calendar.On the Home ...

You can create and edit your own email signature in Outlook. Outlook on your computer Select File > Options > Mail > Signatures. (In the new Outlook: gear icon > Account > Signatures.)Select New, n...