Daniel Collins

A screenshot of an error message helps the Help Desk fix your problem faster. Take a screenshot Press Windows key + Shift + S.Drag to select the part of the screen you want (or choose full screen a...

Some copiers use your county ID badge to sign you in or release your print jobs. Here's what to do if your badge doesn't work. Your badge isn't recognized at the copier Hold your badge flat against...

Tell IT before you move so your computer, phone, and network connection work in your new location. Before you move Submit a ticket at least 5 business days before your move date. Include: Your name...

Submit a ticket to request computer accessories and equipment. Including the right details helps IT send the correct item the first time. What to include in your request What you need (for example,...

IT provides loaner laptops for short-term needs and replaces computers based on age and condition. Request a loaner laptop Submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new at le...

If you can't hear anything from your computer, the sound is usually going to a different device or is muted. Try these steps Select the speaker icon near the clock and make sure the volume is up an...

If your computer crashes to a blue screen, won't start Windows, or shows a hardware error, these steps help you get working or give IT what it needs. Blue screen: "Your device ran into a problem" T...

Most pop-ups come from websites you allowed to send notifications. A pop-up that says your computer is infected and tells you to call a number is a scam. A pop-up says your computer is infected or ...

You can find any installed app and pin it to your taskbar or Start menu. You can also add shortcuts to websites you use often. Find an app and pin it Press the Windows key and type the app's name.R...

These steps fix most problems with Microsoft Office apps and files. The app won't open or keeps crashing Restart your computer.Open the app in safe mode: hold Ctrl while opening it, then select Yes...