Submit a ticket to request computer accessories and equipment. Including the right details helps IT send the correct item the first time.
What to include in your request
- What you need (for example, HDMI cable, HDMI-to-VGA adapter, USB-C adapter, headset, dock, laptop charger).
- Your computer name or model. Chargers and docks must match your computer.
- What you're connecting to what (for example, "my laptop to a projector that only has VGA").
- Your building and room number.
- Whether it's a replacement for something broken, or new.
- Your supervisor's approval, if your department requires it.
Before you request a replacement
- Try the item in another port or on another computer, to make sure it's actually broken.
- For a conference or training room, report the problem with the room name. See The conference room screen, projector, camera, or audio isn't working.
Important: Please don't buy computer equipment on your own. Items that aren't approved may not work with county computers.
Still need help?
Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: the item, your computer name, and your location.
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