My badge isn't working at the copier, or I lost my badge

Some copiers use your county ID badge to sign you in or release your print jobs. Here's what to do if your badge doesn't work.

Your badge isn't recognized at the copier

1. Hold your badge flat against the card reader for a few seconds.
2. If it's your first time using that copier, it may ask you to sign in with your county username and password to link your badge. Follow the prompts.
3. Try another copier nearby. If your badge works there, the first copier's reader may need service.
4. If your badge doesn't work at any copier, or is still linked to someone else, submit a ticket.

Lost or damaged badge

Report a lost badge right away. Contact your supervisor to request a replacement badge. After you get a new badge, you may need to link it to the copier again.

Door access badges

Problems opening doors with your badge are handled by Facilities.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: the copier's location or device ID and what the screen shows.