I can't sign in to NCID, NC FAST, or NCIR

NCID is the State of North Carolina's sign-in for state systems like NC FAST, NCIR, NCTracks and Path NC. It's managed separately from your county password.

Forgot your NCID password or locked out

1. Go to https://ncid.nc.gov.
2. Select Forgot your password? (or Unlock account) and follow the steps. You'll answer your security questions or verify by email/phone.
3. Wait a few minutes after resetting before signing in to NC FAST or NCIR.

If self-service doesn't work

Your account may need to be unlocked, re-enabled, or reset by an NCID administrator. Submit a ticket and IT will route it to your department's NCID administrator.

NC FAST or NCIR problems after you're signed in

• Try a different browser (Microsoft Edge or Google Chrome), or clear your browser cache (see A website isn't loading or looks wrong).
• If you get an error, take a screenshot. Program-specific issues (queues, case actions, "action blocked" messages) are often handled by the state's help desk or your department's program lead.

Important: Never put Social Security numbers or client information in a ticket or chat. Use a case number or client ID instead.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: which system (NCID, NC FAST, NCIR, Path NC), your NCID username, and a screenshot of the error.