Outlook isn't working, isn't syncing, or I'm not getting email

Most Outlook problems are fixed by checking the connection status and restarting Outlook. You can always get to your email in a browser while Outlook is being fixed.

Quick fixes (try in order)

1. Look at the bottom bar of Outlook. If it says Disconnected or Trying to connect, check your internet connection.
2. If it says Working Offline, select the Send / Receive tab and click Work Offline to turn it off.
3. Close Outlook completely. If it won't close, press Ctrl + Shift + Esc, select Microsoft Outlook, and select End task. Reopen Outlook.
4. Restart your computer.
5. Try your email in a browser at https://outlook.office.com. If it works there, the problem is with Outlook on your computer. If it doesn't work there either, contact the Help Desk.

A specific email is missing

• Check Junk Email and the Other tab (if you use Focused Inbox).
• Search for the sender's name in the search box at the top.
• Check your rules: File > Manage Rules & Alerts.
• Not receiving county-wide or group emails? Contact the Help Desk to check that you're on the right distribution lists.

Outlook freezes when opening one specific email

Open the email in a browser at outlook.office.com instead. If it may be suspicious, report it (see How do I report a suspicious or phishing email?).

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: what the Outlook status bar says, any error message, and whether email works at outlook.office.com.