There's no sound from my computer or speakers

If you can't hear anything from your computer, the sound is usually going to a different device or is muted.

Try these steps

1. Select the speaker icon near the clock and make sure the volume is up and not muted. Some laptops also have mute keys on the keyboard.
2. Select the > arrow next to the volume slider and choose the device you want to hear sound from (laptop speakers, headset, or monitor speakers).
3. If you're docked, sound may be going to your monitor. Choose your laptop speakers or headset instead.
4. Check that external speakers are powered on and plugged in.
5. Unplug any headphones or headset and plug them back in.
6. Restart your computer.

Run the Windows sound troubleshooter

Right-click the speaker icon near the clock and select Troubleshoot sound problems. Follow the steps.

No sound only in Teams or Zoom meetings

See My microphone, speakers, headset, or camera isn't working in a meeting.

No sound in a conference or training room

See The conference room screen, projector, camera, or audio isn't working.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your computer name, the speakers or headset you use, and whether sound works in any app.