My keyboard, mouse, or signature pad isn't working

Most keyboard, mouse, and USB device problems are fixed by reconnecting the device or replacing the batteries.

Wireless keyboard or mouse

1. Replace the batteries (or charge the device).
2. Check the on/off switch on the bottom.
3. Unplug the small USB receiver and plug it into a different USB port directly on the computer (not a hub).

Wired keyboard, mouse, or signature pad

1. Unplug it and plug it into a different USB port.
2. Restart your computer with the device plugged in.
3. For signature pads, close and reopen the program you're signing in, after plugging the pad in.

Keys typing wrong characters, or nothing appears

• Check that Num Lock or Caps Lock isn't on.
• Click inside the box where you're typing, then try again.
• Try typing in Notepad. If it works there, the problem is with the program, not the keyboard.

Need a replacement or a new device? Submit a ticket with your location and what you need.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: the device, your computer name, and what you've tried.