My RingCentral phone isn't working, or I need help with voicemail or call forwarding

The county's phone system is RingCentral. You can use it through the RingCentral app on your computer or phone, or on a desk phone.

Can't make or receive calls in the app

1. Make sure you're signed in to the RingCentral app and connected to the internet.
2. Check your status at the top of the app. If it's Do not disturb, change it to Available.
3. Check your audio: Settings > Audio. Choose your headset for microphone and speaker.
4. Quit the app completely and reopen it. Then restart your computer if needed.
5. Need the app installed? Open Software Center and install RingCentral, or submit a ticket.

Desk phone has no dial tone or isn't working

1. Check that the network cable is firmly plugged into the phone and the wall (or computer).
2. Unplug the phone's network/power cable, wait 10 seconds, plug it back in, and let it fully restart.
3. If the display shows the wrong name, or it stopped working after you set up the RingCentral app, contact the Help Desk.

Voicemail

• In the app, select Phone > Voicemail to listen to messages.
• On a desk phone, press the message (voicemail) button and enter your PIN.
• To get voicemails emailed to you, or to change your greeting, go to Settings > Phone in the app. Contact the Help Desk if you don't see the option.

Forward calls to your cell phone

In the RingCentral app, go to Settings > Phone and review your call handling and forwarding rules. You can add your cell phone as a place to ring. If you aren't sure, submit a ticket with the number and dates you need calls forwarded.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your extension, whether you use the app or a desk phone, and whether the problem is making calls, receiving calls, voicemail, or audio.