How do I update my name after a legal name change?

After a legal name change, HR updates your employee record first. IT then updates your account, email display name, and phone.

Steps

1. Complete your name change with Human Resources. IT can't change your name until HR has updated your record.
2. Submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new with your old name, your new name, and the date HR updated your record.
3. Tell us what should change: your display name, your email address, your desk phone name, or all of them.

What to expect

• Your display name in Outlook and Teams is updated. It can take up to 24 hours to appear everywhere.
• If your email address changes, email sent to your old address usually still reaches you. Update your email signature yourself (see How do I create or change my email signature?).
• If your sign-in name changes, IT will tell you when to start using it. Use your new sign-in on your computer, phone apps, and Microsoft Authenticator.
• Some state and department applications (for example, NCID) are updated separately. Let IT know which applications you use.

Desk phone shows the wrong name or "Vacant"

Submit a ticket with your extension number and the name that should appear.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your old and new names and your extension.