How do I contact the IT Help Desk or submit a ticket?

You can reach Union County IT through the portal, email, or phone. Call for urgent issues that stop you from working.

Ways to contact us

• Submit a ticket: https://unioncountyit.zendesk.gov/hc/requests/new
• Email: helpdesk@unioncountync.gov (creates a ticket automatically)
• Phone: (704) 283-3834 x5000
• Hours: Monday-Friday, 8:00 AM - 5:00 PM

When to call instead of submitting a ticket

• You can't work at all (can't sign in, computer won't start).
• A security concern: you clicked a phishing link, lost a device, or got an Authenticator request you didn't start.
• Something is down for many people at once.

Help us fix it faster

• Describe what you were doing and what happened.
• Include the exact error message or a screenshot (Windows key + Shift + S).
• Include your computer name, building, and room.
• Tell us what you've already tried.
• Never include passwords, Social Security numbers, or client health information.

Check on a ticket

Reply to any email about your ticket to add information, or sign in at https://unioncountyit.zendesk.gov/hc/requests/new to see your requests.