A website isn't loading or looks wrong in my browser

If a website won't load, keeps asking you to sign in, or looks broken, clearing your browser's cache usually fixes it.

Quick fixes

1. Refresh the page with Ctrl + F5.
2. Try a private window: press Ctrl + Shift + N. If the site works there, clearing your cache will likely fix it.
3. Try a different browser (Microsoft Edge or Google Chrome).

Clear your cache and cookies

1. Press Ctrl + Shift + Delete in Edge or Chrome.
2. Set the time range to All time.
3. Check Cookies and other site data and Cached images and files.
4. Select Clear now (Edge) or Delete data (Chrome), then close and reopen the browser.

The website is blocked

Some sites are blocked for security. If you need a blocked site for work, submit a ticket with the full web address and why you need it.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: the website address, your browser, and a screenshot of the error.