My microphone, speakers, headset, or camera isn't working in a meeting

If people can't hear you, you can't hear them, or your camera doesn't work in a Teams or Zoom meeting, the wrong device is usually selected.

Pick the right device

1. In Teams, select More (…) > Settings > Device settings. In Zoom, select the arrow next to Mute or Stop Video.
2. Choose the speaker, microphone, and camera you're actually using (for example, your headset instead of the laptop).
3. Make sure you aren't muted in the app, and check for a mute button on your headset or its cable.

Still not working

1. Unplug the headset or camera and plug it back in (try a different USB port). Then choose it again.
2. Check for a camera privacy cover, or a camera on/off key on your laptop keyboard.
3. Close other apps that could be using the camera or microphone (Teams, Zoom, RingCentral, the Camera app).
4. Check Windows permissions: Start > Settings > Privacy & security > Camera and Microphone. Make sure access is turned on.
5. In Teams, test before your next meeting: profile picture > Settings > Devices > Make a test call.
6. Quit the app completely, reopen it, and rejoin. If that doesn't work, restart your computer.

Important: Need to join right now? Join from the Teams app on your phone, or use the dial-in number in the invitation.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your headset/camera model, whether it works in other apps, and your computer name.