The printer or copier needs toner, or shows "Call for Service"

Here's how to get toner and supplies, and what to do when a printer or copier needs repair.

Toner and supplies

Submit a ticket to request toner or supplies.

Include the printer's device ID or asset tag (usually on a sticker), its location, and the toner color needed.

"Call for Service" or an error code

1. Write down the exact code on the screen (for example, L4-03).
2. Turn the printer off, wait 30 seconds, and turn it back on. This clears some errors.
3. If the message comes back, submit a ticket with the code, the device ID, and the location.

Streaks, lines, grinding noises, or repeated jams

Stop using the printer and submit a ticket with a photo or sample of the problem. These usually need a technician.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: the printer's device ID or asset tag, location, and the exact message.