I can't connect to Wi-Fi or the internet

If you can't get online, first check whether it's just your device or everyone around you.

Is it just you?

Ask a coworker nearby whether their internet works. If nobody in the building can connect, it may be an outage. Call the Help Desk at (704) 283-3834 x5000.

Reconnect your device

1. Click the network icon near the clock. Make sure Wi-Fi is on and Airplane mode is off.
2. Select the county network (UCWPent) and select Connect.
3. If you're connected but have no internet, turn Wi-Fi off, wait 10 seconds, and turn it back on.
4. If you use a network cable, make sure it's firmly plugged into the computer (or dock) and the wall jack.
5. Restart your computer.

Guests and personal devices

Visitors and personal devices should use the guest network (UCGuest).

Working from home

• If other devices at home can't get online either, restart your home router (unplug it for 30 seconds).
• Once you're online, connect to GlobalProtect for county resources.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your building and location, whether others are affected, and whether you use Wi-Fi or a cable.