My laptop won't turn on or won't charge

If your laptop won't power on or charge, the charger or dock is often the cause. Try these steps before submitting a ticket.

Try these steps

1. Plug the charger directly into the laptop (not through the dock) and into a wall outlet you know works.
2. Check both ends of the charger cable. Many chargers have a light that shows when they're getting power.
3. Leave it plugged in for 15 minutes, then try to turn it on. A fully drained battery can take a while.
4. Unplug everything except the charger, then press and hold the power button for 20 seconds. Release it and press it once normally.
5. If the screen stays black but you hear the fan or see lights, press Windows key + Ctrl + Shift + B to restart the display.

Need a replacement charger?

Submit a ticket with your computer name (or model) and location. If you need a loaner laptop in the meantime, say so in your ticket.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your computer name or model, what lights (if any) come on, and what you've tried.