How do I set up county email and Teams on my phone, or fix email not syncing on my phone?

County email on phones works through the Microsoft Outlook app. Teams uses the Microsoft Teams app.

Set up email on your phone

1. Install Microsoft Outlook from the App Store (iPhone) or Google Play (Android).
2. Open Outlook and sign in with your county email address and password.
3. Approve the request in Microsoft Authenticator.
4. If you're asked to install Company Portal, set an app PIN, or accept that your organization protects its data in this app, follow the prompts. This is expected and only protects county data.
5. Install Microsoft Teams the same way if you need it.

Email stopped syncing on my phone

1. Make sure the phone has internet (try opening a website).
2. If you recently changed your password, Outlook will ask you to sign in again. Look for a sign-in banner in the app.
3. Fully close the Outlook app and reopen it.
4. Restart the phone.
5. In Outlook, tap your profile picture > the gear (Settings) > your account > Reset account.
6. If it still doesn't sync, delete the account from the Outlook app and add it again.

Important: Use the Outlook app for county email, not the built-in iPhone Mail app.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: your phone type, whether it's a county or personal phone, and any error message.