How do I get Adobe Acrobat Pro, or fix PDF problems?

Adobe Acrobat Reader (free) lets you open, fill, and sign PDFs. Adobe Acrobat Pro (licensed) is needed to edit PDFs, combine files, and create fillable forms.

Do I need Acrobat Pro?

• Reader is enough to view, print, fill in forms, and sign PDFs.
• Acrobat Pro is needed to edit text, combine PDFs, reorder or delete pages, and create forms.

Request Acrobat Pro

Submit a ticket with your supervisor's approval and a short reason you need it. Pro requires a paid license. After IT assigns the license, open Acrobat, select Sign In, and use your county email address.

Combine PDFs (Acrobat Pro)

1. Open Acrobat and select Tools (or All tools) > Combine files.
2. Add the files, drag them into order, and select Combine.
3. Save the new file.

PDFs open in the wrong program (like Edge)

1. Right-click any PDF > Open with > Choose another app.
2. Select Adobe Acrobat and select Always.

Acrobat won't open, or asks you to update or download something

• Don't download Adobe from websites or pop-ups. Close Acrobat and restart your computer.
• If Acrobat still won't open, or says it needs an update, contact the Help Desk. IT will update or reinstall it.
• Acrobat says you're not licensed? Sign out (Help > Sign Out) and sign back in with your county email.

Still need help?

Contact the IT Help Desk at (704) 283-3834 x5000 or submit a ticket at https://unioncountyit.zendesk.gov/hc/requests/new. To get it fixed faster, include: whether you have Reader or Pro, your computer name, and a screenshot of any error.