RingCentral My phone keeps ringing on the wrong device

🧾 Overview

RingCentral may be set to ring multiple devices.

🔍 Symptoms

• Desk phone rings but you want mobile

• Computer rings unexpectedly

✅ Fix Steps

1. Go to Call Handling

• Settings → Phone → Call Handling

2. Adjust Ring Devices

• Enable only the devices you want

• Disable others

💡 Tip

Use:

• Desk phone → Office

• Mobile app → Remote work