RingCentral My calls are going straight to voicemail

🧾 Overview

This usually happens due to incorrect status or call handling rules.

🔍 Symptoms

• Calls instantly go to voicemail

• No ringing occurs

✅ Fix Steps

1. Turn Off Do Not Disturb

• Click your profile icon

• Set status to Available

2. Check Business Hours Settings

• Go to Settings → Phone → Call Handling

• Confirm you are within your active hours

3. Verify Call Forwarding

• Make sure calls are not forwarding directly to voicemail

⚠️ Common Cause

Users accidentally leave Do Not Disturb on overnight

💡 Tip

Set a habit: check your status every morning