I'm Missing Calls in RingCentral

🧾 Overview

If you’re missing calls, it’s usually caused by status settings, app issues, or call routing configuration.

🔍 Symptoms

• Calls go straight to voicemail

• Your phone never rings

• Coworkers say you’re unavailable

✅ How to Fix It

1. Check Your Status

• Open RingCentral

• Click your profile icon

• Set status to Available

👉 If set to Do Not Disturb, calls will not ring

2. Make Sure You’re Logged In

• Open the app

• Confirm you are signed in

3. Check Your Ring Devices

• Go to Settings → Phone → Call Handling

• Make sure your:

  • Computer

  • Desk phone

  • Mobile app
    are enabled to ring

4. Restart the App

• Close RingCentral completely

• Reopen it

💡 Pro Tip

Enable simultaneous ring so calls hit multiple devices.

🆘 Still Not Working?

Contact IT and include:

• Your device (laptop, desk phone, mobile)

• Time of missed call