How to Contat the IT Helpdesk

The IT Helpdesk provides technical support for county employees experiencing issues with computers, phones, email, software, or network access.

Submit a Helpdesk Ticket (Preferred Method)

• Open the IT Helpdesk Portal (www.helpdesk.unioncountync.gov)

• Sign in with your unioncountync.gov account

• Click Submit a Request

• Enter the following information:

• Description of the issue

• Computer name (if known)

• Screenshot of the error (if available)

4. Click Submit

Submitting a ticket ensures your request is tracked and assigned to the correct technician.

Contact the Helpdesk by Phone

Call the IT Helpdesk during business hours if you need immediate assistance.

Helpdesk Phone:
(704-283-3834)

Helpdesk Hours

Monday – Friday
7:00 AM – 5:00 PM

Emergency IT Issues

Contact the helpdesk immediately if you experience:

• Countywide system outage

• Public safety system issue

• Suspected cybersecurity incident