Forgot your password? Reset it in Minutes

Summary:
If you forgot your password or are locked out, follow these steps to securely reset it using the self-service portal.

✅ Before You Start

• You must have access to your MFA device (phone or authenticator app)

• You must be connected to the internet

🔧 Steps to Reset Your Password

1. Go to the Password Reset Portal (https://account.microsoft.com/)

2. Enter your county email or username

3. Complete multi-factor authentication (MFA)

4. Create a new password that meets the requirements

5. Confirm your new password and sign in

⚠️ Common Issues & Fixes

❌ Not receiving MFA prompt

• Make sure your phone has internet access

• Open your authenticator app manually

• Try selecting a different verification method

❌ “Account locked” message

• Wait 15 minutes and try again

• Or use the Unlock Account option in the portal

❌ Password not accepted

• Ensure it meets complexity requirements

• Avoid reusing recent passwords

🔗 Related Articles

• Setting up MFA

• Password Complexity Standards

🆘 Still Need Help?

If you’re unable to reset your password:

• Submit a ticket through the IT Help Center

• Or contact the IT Service Desk