Summary:
If you forgot your password or are locked out, follow these steps to securely reset it using the self-service portal.
✅ Before You Start
You must have access to your MFA device (phone or authenticator app)
You must be connected to the internet
🔧 Steps to Reset Your Password
Go to the Password Reset Portal (https://account.microsoft.com/)
Enter your county email or username
Complete multi-factor authentication (MFA)
Create a new password that meets the requirements
Confirm your new password and sign in
⚠️ Common Issues & Fixes
❌ Not receiving MFA prompt
Make sure your phone has internet access
Open your authenticator app manually
Try selecting a different verification method
❌ “Account locked” message
Wait 15 minutes and try again
Or use the Unlock Account option in the portal
❌ Password not accepted
Ensure it meets complexity requirements
Avoid reusing recent passwords
🔗 Related Articles
🆘 Still Need Help?
If you’re unable to reset your password:
Submit a ticket through the IT Help Center
Or contact the IT Service Desk
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