MS Teams - Bookings, Send Text Message Notifications to attendees

Reduce no shows and make it easier for attendees to join appointments through their phone with text message notifications in Bookings.

This feature is currently only available in the US and Canada.

1. In Microsoft Teams, open Bookings.
2. In Settings, set up your appointment types to send text messages by default.
3. When making a New booking, make sure the toggle is set to send text messages and check the consent box to confirm the attendee has opted in to receiving text message notifications.
4. Choosing Allow attendee to join from a mobile browserwill let attendees join an appointment without downloading the Teams app.
5. They’ll receive a confirmation text message with details of their appointment. Standard text message rates will apply.
6. From the Queue view you can send text messages with status updates and reminders for the appointment.
7. Attendees receive any updates and receive a reminder an hour before their appointment. The message also includes a link to join the call.
8. Selecting the link lets them join the Teams meeting right in their mobile browser without downloading the Teams app.
9. Attendees can reply STOP to start receiving messages. If they want to resume receiving messages they can reply START to the same number.